Frequently Asked Questions

Our Products

What type of silk do you use?

All Éclore Silk pieces are crafted from 100% premium mulberry silk — the finest grade of silk in the world. Mulberry silk is naturally hypoallergenic, temperature-regulating, and exceptionally soft against the skin.

What momme weight is your silk?

Our silk is 16 and 19 momme, which is considered the ideal weight for sleepwear — substantial enough to drape beautifully and feel luxurious, while remaining breathable and comfortable throughout the night.

Are your products true to size?

Yes, our silk pieces are designed to be true to size. If you are between sizes, we recommend sizing up for a more relaxed and fluid drape.

We also include specific fit notes on each product page to indicate whether a style runs more fitted or loose.

For the most accurate fit, we recommend referring to our full Size Guide, which provides detailed measurements.

Silk Care

How do I care for my silk pieces?

To preserve the beauty of your silk, we recommend:

Hand wash in cool water with a gentle silk-safe detergent
Avoid wringing — gently press out excess water and lay flat to dry
If machine washing, use a delicate cycle in a mesh laundry bag
Iron on the lowest setting while slightly damp, or steam gently
Store away from direct sunlight to preserve the natural sheen

Can I dry clean my silk?

Yes, dry cleaning is safe for all Éclore Silk pieces and is a great option for maintaining the fabric's integrity over time.

Shipping & Delivery

Where do you ship to?

We currently ship within Switzerland and are expanding to international markets. Please check our shipping page for the most up-to-date information on available destinations.

How long does delivery take?

Orders within Switzerland are typically delivered within 3–5 business days. You will receive a tracking number by email once your order has been dispatched.

Do you offer free shipping?

We offer complimentary shipping on orders above a certain threshold. Please refer to our shipping page for current details.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Please visit our Returns & Exchanges page for full details.