Shipping policy
Shipping Policy
At Éclore Silk, we carefully prepare and ship each order so your silk pieces arrive beautifully and safely.
Shipping Area
We currently ship only within Switzerland.
At this time, we do not offer international shipping.
Shipping Cost
Shipping within Switzerland is free of charge.
There are no additional shipping fees at checkout.
Order Processing
Orders are usually processed within 1–3 business days after payment is received.
Please note that orders are not processed or shipped on weekends or public holidays.
Delivery Times
Estimated delivery time within Switzerland is usually 2–5 business days after your order has been shipped.
Delivery times are estimates only and may vary during busy periods or due to postal delays.
Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, where available.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. Additional costs may apply.
Lost or Delayed Packages
Once your order has been shipped, Éclore Silk is not responsible for delays caused by the postal or courier service.
If your package appears to be delayed or lost, please contact us at:
We will do our best to help you resolve the issue.
Returns
If you would like to return an item, please refer to our Returns & Exchanges Policy.
Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method.
Contact
For any shipping questions, please contact us at: